How will I receive the designs I ordered?
Once your order is completed you will receive an email with links to download the designs and color charts (any instructions will be in this color chart zip file)
These links are named: BFC*****pes.zip, BFC*****jef.zip, BFC*****hus.zip. etc and BFC*****colorcharts.zip
The last three letters before the .zip is the format.
You only need to download the color chart and formats you need.
Click the link for the format you need. Depending on your browser a window will open asking you where to save the file. (DO NOT click open if that is an option) The file might take some time to download especially the color chart zip files. Once the file is downloaded completely you must unzip the file before you do anything with it.
Any instruction files or other information will be in the Color Chart zip file
Your orders are stored in your account (if you created one) and have the same links you were sent so you can download your designs any time you wish. (see FAQ: Can I access my history to download designs?)
Click on the Orders tab, click on the order number(red 1 below), then click on the View All Ordered Items(red 2 below)
Links for your designs are listed.
Option: You can click on the Ordered files tab, then click the order number. Links to your zip files will be listed.
When you order designs you can also order a flash drive to have these designs loaded on and mailed to you via first class mail. Flash Drive
I am having trouble downloading my designs. Could you please resend?
What exactly do you mean? You can’t “download” the file? Download means you can’t download the zip file to your computer. Is that what you are having trouble with?
Or do you mean you can download the zip file but you can’t unzip it? Or do you mean you can unzip it but you can’t load the file on your machine?
Be advised that some singles zip files you download has other zip files inside of it. You must unzip the zip file you downloaded then unzip the format(s) you want to use and the colorchart.zip file(also contains any instructions) if there is one.
Whatever stage of the above you are having trouble with write us and let us know. We will need to know the format you are having trouble with. If it is PES let us know what version of PES you need. Will depend on the version of PE Design you have.
There is nothing to resend. You are emailed a link to download a zip file. Sending you another copy of this link does nothing.
Don't I get instructions or color Charts??????
What formats does BFC have available?
First things first. DST is the most stable format to use and can be used by most embroidery machines and is the most accurate.The list of formats BFC offers will evolve as needed. Some formats may be added and others will be removed.
If you require a format that is not listed please Contact Us
BFC-Creations offers the following formats:
JEF & JEF+ (in the same zip file)
VIP & VP3 (in the same zip file)
Instructions, color charts, templates, thread conversion and other important information can be found inside the ColorChart.zip file.
See the first FAQ for more information
How can I easily find and purchase various thread colors?
If I know the numbers of the colors I want, I find the easiest way is to put the number in the search box. You just need the 4 numbers - like 2170 for Black. Once the color is shown on the page, you can just click the little shopping bag under the picture of the thread to add it to your cart - you don't need to open the page for the thread color.
If I am looking for thread for one or more design set, I print out the Thread Chart found on the design set page. Then I can take this and use the above method to find the colors.
If you just want some new colors, then I would recommend clicking on the 1000m Category under machine Embroidery Thread on the left had side of the menu. You can then choose one of the groups of colors, for example 2170-2297. Click on this category and the individual thread colors will be on the page. Again, you can just use the little shopping bag to add what you want to your cart. .
Do you have Conversion Charts for BFC Thread?
What are the Newsletters?
Is it hard to align your large designs?
How to REGISTER/LOGIN with my iOS device (iPhone, iPad etc)
On a regular sized iPad the website displays just as it does on a regular computer or laptop, BUT when you go down to an iPad mini size or to a smart phone sized display screen, the website displays differently. The BFC Creations part of the banner is in the center rather than on the left side of the banner. Just above the BFC Creations banner is a coral banner with 5 icons positioned along the coral area. From left to right they are 3 lines stacked one on the other, a magnifying glass, a silhouette of a person, a shopping bag and a 0. That is VERY different from the display on a larger computer display. The 3 lines stacked one on the other is the menu icon. If you touch it, the website menu displays. This is the menu that displays on the left side of the page on a larger display screen. The magnifying glass is the search icon. If you touch it you will get a search window to find designs by name or number quickly. The silhouette of a person is the sign in or register icon. THIS IS THE ONE to be used to sign in to the site or to register your account with the site!!!
How do I add an item to my cart?
How can I see what items are in the shopping cart?
The opened cart. You can do many things here to edit your order.
How can I see a list of all the embroidery designs?
Can I access my history to download designs?
What does *you must choose options* mean?
How do I use the Wishlist?
How can I see how many Loyalty Points I will get for a product before I purchase?
How do I view large images on the product pages?